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Applies to: SQL Server 2008 R2 Standard Edition, System Center Data Protection Manager 2012, SharePoint 2010.

Problem Description.

We were running a script to update statistics on a SQL Server instance of SharePoint 2010 installation when we received the following errors:

Msg 823, Level 24, State 2, Procedure objects$, Line 2
The operating system returned error 21(The device is not ready.) to SQL Server during a read at offset 0x000000000ee000 in file '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy452\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\DATA\WSS_Content_XXXXXXX.mdf'. Additional messages in the SQL Server error log and system event log may provide more detail. This is a severe system-level error condition that threatens database integrity and must be corrected immediately. Complete a full database consistency check (DBCC CHECKDB). This error can be caused by many factors; for more information, see SQL Server Books Online.

We received the same error while rebuilding indexes on the same SQL Server instance too.

We opened SQL Server Management Studio, we got connected to the instance, and then expanded the Databases folder. We found many databases have been created all of a sudden. All the newly created databases had a name starting RollbackSnapshotTempDB.


When we tried to access the properties of those new databases, by making a right click on them and selecting Properties from the context menu, we then received the following error message on each database:

Cannot show requested dialog.

Additional information:

Cannot show requested dialog. (SqlMgmt)

Property Size is not available for Database.
'[RollbackSnapshotTempDB{069C7211-AFE1-4437-88F8-E6C7218E2E21}]'. This property may
not exist for this object, or may not be retrievable due to insufficient access rights.


We recently started to backup the whole SharePoint farm using System Center Data Protection Manager (DPM) 2012. The newly created databases were created by DPM to take snapshots of the databases, but DPM was not able to remove them at the end of the backup process due to action of an existent DDL Trigger on the instance.

This issue with DPMs backups crashed the DPM console according to our Servers department.


First, we disabled the DDL trigger.

We tried to delete the temporary databases created by DPM, but we were not able to delete them using SQL Server 2012 Management Studio Express Edition initially. We were successful deleting them using the SQL Server Management Studio of a SQL Server 2012 Standard Edition installation.

DPM was reinstalled by the DPM administrators.



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