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Error Upgrading to VMM 2012 R2

 

 

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Error Upgrading to VMM 2012 R2.


Applies to: SQL Server 2012 Enterprise Edition SP1, System Center Virtual Machine Manager (VMM) 2012 R2.
 

Problem Description.
 

We ran the Microsoft System Center 2012 R2 Virtual Machine Manager Setup Wizard to upgrade our existent VMM 2012 installation when we received the following error from the setup wizard:

Setup cannot be completed
VMM management server

Virtual Machine Manager Setup cannot create a backup of the existing database. Verify that you have the necessary rights to backup the Virtual Machine Manager database, and then restart Setup.

 

 

On the VMM logs we found the following error message too:

Exception : => Either the domain account or the password you entered are not valid. Please enter a valid domain name, user name, and user password and then try the operation again.Microsoft.VirtualManager.Setup.Exceptions.BackEndErrorException: Either the domain account or the password you entered are not valid.

Please enter a valid domain name, user name, and user password and then try the operation again.

at Microsoft.VirtualManager.Setup.SelectDatabaseServerPage.passwordBox_LostFocus(Object sender, RoutedEventArgs e)

 

Then on SQL Server error log we found the following errors:

2014-07-16 08:56:24.54 spid244 Error: 18204, Severity: 16, State: 1.
2014-07-16 08:56:24.54 spid244 BackupDiskFile::CreateMedia: Backup device 'X:\Backups\VirtualManagerDB_m(7)d(16)y(2014)_h(8)m(56).bak' failed to create. Operating system error 3(The system cannot find the path specified.).
2014-07-16 08:56:24.68 Backup Error: 3041, Severity: 16, State: 1.
2014-07-16 08:56:24.68 Backup BACKUP failed to complete the command BACKUP DATABASE VirtualManagerDB. Check the backup application log for detailed messages.
2014-07-16 09:00:36.42 spid232 Error: 18204, Severity: 16, State: 1.
2014-07-16 09:00:36.42 spid232 BackupDiskFile::CreateMedia: Backup device 'X:\Backups\VirtualManagerDB_m(7)d(16)y(2014)_h(9)m(0).bak' failed to create. Operating system error 3(The system cannot find the path specified.).
2014-07-16 09:00:36.42 Backup Error: 3041, Severity: 16, State: 1.
2014-07-16 09:00:36.42 Backup BACKUP failed to complete the command BACKUP DATABASE VirtualManagerDB. Check the backup application log for detailed messages.
2014-07-16 09:05:10.26 spid79 Error: 18204, Severity: 16, State: 1.
2014-07-16 09:05:10.26 spid79 BackupDiskFile::CreateMedia: Backup device 'X:\Backups\VirtualManagerDB_m(7)d(16)y(2014)_h(9)m(5).bak' failed to create. Operating system error 3(The system cannot find the path specified.).
2014-07-16 09:05:10.26 Backup Error: 3041, Severity: 16, State: 1.
2014-07-16 09:05:10.26 Backup BACKUP failed to complete the command BACKUP DATABASE VirtualManagerDB. Check the backup application log for detailed messages.

 

Cause


At the beginning we were performing native SQL Server backups on the server, but later we dropped that responsibility on EMC Networker backup program. However, on the Database Setting page of the SQL Server instance properties we found that the default location for backup folders was "X:\Backups" but the folder Backups no longer exists on the X drive.


Solution
 

We recreated the folder Backups on the X drive of the computer hosting the SQL Server instance, then restarted the VMM 2012 R2 Setup Wizard and we were  able to upgrade successfully this time.

 

 

 

 

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